Privacy policy
Privacy Policy Last updated: February 2026
At POLÈNE, we place great value on your privacy and are committed to protecting your personal data. This statement explains how we collect, use, and protect your information.
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Information We Collect We collect information that you provide to us when you create an account or place an order (name, email address, shipping and billing address, and phone number). Payments are processed securely through our partners (e.g., Shopify Payments, Stripe, PayPal). We do not store full credit card details on our own servers. When you visit our website, we automatically collect certain information via cookies, your IP address, device information, and the pages you visit.
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How We Use Your Information We use your data to process and ship your orders as well as for customer support. We also use it to send order updates, shipping notifications, and (only with your explicit consent) marketing emails. We use data to optimize our website, ensure security, prevent fraud, and comply with legal and tax obligations.
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Sharing Your Information We do not sell your personal data. We only share your data with trusted partners to provide our services: Shopify (platform provider), payment service providers (transaction processing), shipping service providers (logistics), and specialized email marketing service providers under strict confidentiality agreements.
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Your Rights (GDPR) Under the General Data Protection Regulation (GDPR), you have the right to request access to your stored data, correction of inaccurate data, deletion ("right to be forgotten"), and the right to object to the processing of your data at any time. To exercise these rights, please contact us at: support@bagspolene.com.
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Cookies We use cookies to improve your shopping experience. You can control or disable the use of cookies at any time in your browser settings.
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Security We use industry-standard security measures, such as SSL encryption, to protect your data from unauthorized access.
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Contact If you have any questions about this Privacy Policy, please contact us via email: support@bagspolene.com. You can also find more information in Shopify's privacy policy: https://www.shopify.com/legal/privacy