Shipping policy

Shipping and Delivery Policy

Last updated: February 2026

Our goal at POLÈNE is to ensure that your premium leather handbags are delivered quickly, securely, and in perfect condition. We specialize in safe, insured shipping worldwide.

1. Order Processing Time

All orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped. For custom-made or personalized items, processing times may vary and will be explicitly stated on the product page.

2. Shipping Rates and Estimated Delivery Times

We are proud to offer free, insured shipping for our luxury bags.

FREE SHIPPING: Estimated delivery time: 3 to 9 business days.

Please note: Delivery times are estimates and begin from the date of shipment, not the date the order was placed.

3. Tracking

Once your package has been handed over to our logistics provider, you will automatically receive a shipping confirmation email containing a tracking number. Please allow up to 48 hours for the tracking information to update. If you do not receive your tracking details within 3 business days, please check your spam folder or contact our support team.

4. Important Shipping Information

Delays Beyond Our Control: Although we work with top-tier shipping providers to ensure timely delivery, POLÈNE is not responsible for unexpected delays caused by severe weather conditions, carrier bottlenecks, or global logistical disruptions.
Lost or Damaged Packages: All of our shipments include full transit insurance. If your premium bag arrives damaged, please contact us immediately at support@bagspolene.com with photos of the packaging and the product so we can expedite a free replacement.